Shop with Confidence: EC2 Flowers Terms of Service for Flower Delivery

EC2 Flowers Online Delivery Terms & Conditions

Introduction

Welcome to EC2 Flowers. These Terms & Conditions govern your use of our e-commerce flower delivery services throughout EC2 and its surrounding London areas. By placing an order with EC2 Flowers, you accept these Terms & Conditions in full. Please read them carefully before making a purchase. If you disagree with any part of these terms, do not use our website or services. These Terms & Conditions apply to all customers in EC2 and neighbouring locations seeking flower delivery online.

1. Order Process

1.1 Placing Your Order
To purchase flowers or related products, you must select items via our online ordering system. Ensure you provide accurate delivery details, including recipient address, preferred delivery date, and any instructions relevant to your order. Confirmation of the order will be provided via on-screen notification after successful transaction completion and via your chosen contact method.

1.2 Order Acceptance
All orders are subject to acceptance and availability. EC2 Flowers reserves the right to decline or cancel orders at our sole discretion, including, but not limited to, instances of unauthorised payment or breach of these Terms & Conditions. If your order is declined, any payments taken will be swiftly refunded using your original payment method.

1.3 Amendments to Orders
We endeavour to accommodate changes to orders where possible, provided the request is received before the order has been prepared or dispatched. While we will make all reasonable efforts to update your order as requested, we cannot guarantee modifications after processing has commenced.

1.4 Product Substitution
All flower arrangements are subject to seasonal availability. For this reason, EC2 Flowers may, at times, substitute certain flowers or packaging with items of similar or greater value and quality, particularly in the event of unforeseen supply shortages. We endeavour to maintain the theme and style of your chosen arrangement and will not compromise quality or standard.

2. Payment Terms

2.1 Accepted Payment Methods
EC2 Flowers accepts payment by major credit and debit cards, and such other payment methods as we may make available on our website from time to time. All payments must be completed at the time of ordering via our secure payment gateway.

2.2 Pricing
All product prices are listed in Pounds Sterling (GBP) and are inclusive of VAT (where applicable). Delivery charges are clearly itemised prior to checkout and are included in your final payment total.

2.3 Payment Security
We employ industry-standard security measures for handling payment information. Your card details are processed securely and are never stored by EC2 Flowers. Transactions are encrypted using SSL technology for your safety.

2.4 Failed Payments
In the case of failed or unauthorised payments, your order will not be processed or dispatched. It is your responsibility to ensure that correct payment information is provided and sufficient funds are available at the time of purchase.

3. Delivery Policy

3.1 Delivery Locations
EC2 Flowers delivers across the EC2 postcode and adjacent areas. If your delivery address falls outside our specified zones, we will notify you and issue a refund if we are unable to fulfil your order.

3.2 Delivery Times
Standard delivery is available on designated days as displayed on our website. While we strive to meet requested delivery times, delivery slots are estimates and not guaranteed. Factors such as traffic, weather, and seasonal demand may occasionally affect timing.

3.3 Delivery Instructions and Recipient Availability
You are responsible for providing complete and accurate delivery details. If the recipient is unavailable at the time of delivery, our courier will follow the instructions given at checkout (e.g., leave in a safe place or with a neighbour). If no instructions are provided, we may attempt redelivery or contact you where possible. Additional delivery attempts may incur extra charges.

3.4 Delivery Delays and Force Majeure
While we make every effort to deliver on the selected date, EC2 Flowers is not liable for delays due to circumstances outside our control, such as adverse weather, traffic disruption, or force majeure events.

4. Cancellations, Returns & Refunds

4.1 Cancellation of Orders
You may cancel your order up to 24 hours prior to the scheduled delivery date for a full refund. To cancel, please notify us via your chosen customer account on our website. Orders cancelled after this window may incur charges up to the full order value, as items may have already been prepared or dispatched.

4.2 Right to Cancel under the Consumer Contracts Regulations
The right to cancel may not apply to bespoke or perishable goods, including fresh flowers, once preparation has commenced. EC2 Flowers will honour your rights under the Consumer Contracts Regulations to the extent permitted for goods of this nature.

4.3 Returns Policy
Due to the perishable nature of flowers, returns are not accepted except in cases of faulty or damaged goods. If you believe your order is defective, please notify us within 24 hours of delivery, providing clear photographs and your order reference. We will review your case and, where justified, offer a replacement or refund at our discretion.

4.4 Refunds
Approved refunds will be processed via your original payment method within 5–7 working days. EC2 Flowers is not responsible for delays in refunds caused by third-party payment processors or banks.

5. Customer Responsibilities

5.1 Information Accuracy
You are responsible for ensuring that all order and delivery information is correct and complete. EC2 Flowers will not be liable for failed or delayed deliveries resulting from inaccurate information supplied.

5.2 Care of Delivered Flowers
Once delivered, care instructions will be provided with each arrangement. You are responsible for following these guidelines to ensure the longevity and freshness of your flowers. We are not liable for deterioration in quality resulting from improper care.

6. Liability

6.1 Exclusions and Limitations
EC2 Flowers endeavours to deliver flowers and related products of the highest quality. Our total liability to you for any claim arising out of or in connection with your order shall be limited to the total value of your purchase. Except as expressly stated in these Terms & Conditions, EC2 Flowers shall not be liable for any indirect, special, or consequential losses, including but not limited to, loss of profit or goodwill arising from the use of our website or purchase of our products.

6.2 Force Majeure
We are not responsible for any failure or delay in performance of our obligations caused by events outside our reasonable control (force majeure), such as strikes, fire, natural disasters, or unforeseen interruptions to supply chains.

6.3 Third-Party Links and Services
Where our website refers to third-party websites or services, EC2 Flowers is not responsible for their content, performance, or availability. Use of such third-party sites is entirely at your risk.

7. Intellectual Property

All content on the EC2 Flowers website, including photographs, designs, and written material, is the property of EC2 Flowers or our licensors. You may access and make personal, non-commercial use of this material, but reproduction, distribution, or commercial use without prior written consent is strictly prohibited.

8. Privacy & Data Protection

We process personal information in accordance with applicable UK data protection law. Please refer to our Privacy Policy for more details on how your information is collected, used, and safeguarded. By using our website and services, you consent to this processing and warrant that all information provided is accurate.

9. Variations to Terms & Conditions

EC2 Flowers reserves the right to update or modify these Terms & Conditions at any time. Any changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the revised terms. Customers are encouraged to review these Terms & Conditions regularly.

10. Governing Law & Jurisdiction

These Terms & Conditions, and any disputes arising from them, shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact and Customer Support

If you have questions regarding these Terms & Conditions or require assistance with your order, please use the contact facility on our website. Our customer support team is ready to help with queries related to your flower delivery in EC2 and the surrounding areas.

Note: These Terms & Conditions are applicable to all EC2 Flowers customers across the EC2 postcode and neighbouring London areas. For any clarifications, please refer to the latest Terms & Conditions available on our website.