Returns, Refunds & Complaints at EC2 Flowers
Our Commitment to Freshness and Satisfaction
As a trusted local florist serving households and businesses in the EC2 area, EC2 Flowers takes pride in delivering only the freshest, highest quality blooms. Your satisfaction is our top priority. This page outlines our straightforward returns, refunds, and complaints policies to ensure your experience with us is nothing short of delightful.
Fresh Flowers Guarantee
All bouquets and floral arrangements from EC2 Flowers are backed by our fresh flowers guarantee. We source premium blooms daily and hand-arrange every order to ensure maximum freshness upon arrival. If for any reason your flowers are not as fresh as you expect, please refer to our returns and complaints process below.
Damaged-on-Arrival Policy
If your flowers arrive damaged or wilted, please notify us as soon as possible upon delivery. We kindly ask that you provide clear photographs of the flowers and packaging within 24 hours of receipt. This enables our florists to assess the condition and arrange a swift resolution for you.
Freshness Window
EC2 Flowers guarantees freshness on all floral products for a minimum of 5 days from the date of delivery, provided they are properly cared for according to our flower care instructions included with your bouquet. If your flowers do not meet this standard within the specified freshness window, please contact us promptly so we can help.
Refund and Replacement Options
Customer satisfaction is important to us. If your flowers are damaged, not as described, or fail to meet our freshness guarantee, you are eligible for:
- Replacement: We will re-deliver a new bouquet of equivalent value at the earliest opportunity, subject to availability.
- Refund: If a replacement is not possible or you prefer a refund, we will issue it to your original payment method. Refund processing times may vary depending on your bank or payment provider.
Your choice of a replacement or refund will be respected once we have reviewed the details of your claim.
How to Make a Complaint
If you have any concerns or are dissatisfied with our service or products, please let us know. Your feedback is invaluable in helping us improve. To submit a complaint:
- Contact us promptly after delivery. Please provide your order reference and a description of the issue.
- Include photographic evidence where applicable, especially for concerns related to flower quality or damage.
- Our team will review your complaint thoroughly and aim to resolve it within 2 working days.
We strive to offer fair and considerate resolutions, ensuring every EC2 customer is happy with their EC2 Flowers experience.
Why Choose EC2 Flowers?
Our workshop is based in EC2, and we specialise in serving both homes and businesses in the area. By choosing EC2 Flowers, you are supporting a local team passionate about quality, service, and the freshest blooms. We stand by every delivery and welcome any opportunity to put things right for you.
Thank You for Trusting EC2 Flowers
Your trust means everything to us. Should you ever have concerns or suggestions for improvement, please reach out. We are dedicated to delivering both outstanding flowers and outstanding customer service across EC2 and beyond.
